Do you offer a free trial?
Yes, we offer 7 day free trial where you can sync up to 500 orders. No credit card required.
How do I sign up?
Sign-in with your Intuit account. On the next page, choose your connection and follow the on-screen instructions.
Is there a setup fee?
Yes, there is a one-time $249 activation fee that covers set-up assistance, support, and month-to-month pricing.
How do I pay?
Choose your plan from the list above these questions. Make sure that the email you use to purchase is the same email as your QuickBooks Online login.
If I have Ordoro, ShipStation, or ShipWorks and I have four selling channels, how many connections do I have?
You have one connection regardless of selling channels with these systems.
Can I upgrade to the next tier?
We will contact you, if you exceed your yearly transaction limit. We will increase your billing to the next plan.
How do I upgrade from the trial to the paid edition?
When you purchase, enter your license key at the bottom of the configure page. Your settings shall remain intact.
Installation & Configuration
What is a connection?
At the my connections page, each store you set-up is a connection. On the tasks page, each sync to or from the connection counts towards your limit.
Can you help me set-up Cloud Cart Connector?
For paying subscribers, we offer a live set-up session using GoToMeeting. Please call or email us to schedule a time. Please have the admin login to your website and the master admin login to QuickBooks ready. As a trial user, we provide email support.
What is your refund policy?
Between the first and fourteenth days, we offer a full refund. After the fourteen days, you can get your monthly fee refunded. After thirty days, the refund period will lapse.
How do I contact technical support?
To receive the fastest response, please email us. During business hours, you may call us at (781) 330-0737.
Is phone support available?
We offer live, set-up assistance for thirty minutes as part of the activation fee. Immediate phone support can be purchased for an additional charge. Email support is complimentary, but limited to questions of general functionality.
What QuickBooks versions are supported?
- QuickBooks Online Australia
- QuickBooks Online Canada
- QuickBooks Online UK
- QuickBooks Online US
If you are a QuickBooks Pro, Premier, or Enterprise user, please use Connex for QuickBooks.